SHIPPING & RETURNS
SHIPPING POLICY
Processing Time:
Orders are typically processed within 24 hours after delivery confirmation.
Shipping Methods:
We offer standard shipping for all orders.
Currently, we only provide shipping within Albania and Kosovo.
Estimated Delivery Time:
Estimated delivery time is 48 hours.
Please note that delivery times may vary depending on your location and external factors beyond our control.
Shipping Charges:
Shipping charges are calculated at checkout based on the weight and destination of your order.
Also when an order exceeds the price of 2000L we offer free shipping only in the region of Tirana, Albania.
We may offer free shipping promotions during specified periods.
Cash on Delivery (COD):
We offer Cash on Delivery (COD) as a payment option.
COD orders will be confirmed via phone or email before dispatch.
Please have the exact amount ready for payment upon delivery.
Shipping Issues:
In the rare event of a shipping issue, such as delays or damage, please contact our customer service team at [support@ergkozmetik.com or +355 69 541 6486].
We will work diligently to resolve any shipping-related concerns.
International Shipping:
We currently do not offer international shipping. Our services are limited to Albania and Kosovo.
Returns and Exchanges:
For information on returns and exchanges, please refer down below
Contact Information:
If you have any questions or need assistance, please contact our customer service team at [support@ergkozmetik.com or +355 69 541 6486].
Thank you for choosing ERG Kozmetik. We appreciate your trust and look forward to serving your cosmetic needs with care and efficiency.
RETURN & EXCHANGE POLICY
At ERG Kozmetik, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our return and exchange policy below:
Returns and Exchanges Eligibility:
We accept returns and exchanges within 14 days of receiving your order.
Items must be unused, in their original packaging, and with all tags attached.
Returns and exchanges are subject to inspection and approval.
How to Initiate a Return or Exchange:
Contact our customer service team at [support@ergkozmetik.com or +355 69 541 6486] to initiate the return or exchange process.
Please provide a brief reason for the return or exchange, and any relevant details.
Return and Exchange Process:
Once your request is approved, we will provide you with instructions on how to return the item.
Please securely package the items and include the original packing slip.
Ship the return or exchange to the address provided by our customer service team.
Refunds:
Refunds will be processed once the returned items are received, inspected, and approved.
The refund will be issued to the original payment method used for the purchase.
Please allow 48 hours for the refund to be reflected in your account.
Exchange Process:
If you are requesting an exchange, we will ship the new item once the return is received and approved.
Any price differences will be settled accordingly.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
We will arrange for a replacement or refund as appropriate.
Non-Returnable Items:
Some items may not be eligible for return or exchange due to hygiene and safety reasons. These include opened or used cosmetics and skincare products.
Contact Information:
If you have any questions or need assistance with the return or exchange process, please contact our customer service team at [support@ergkozmetik.com or +355 69 541 6486].
Thank you for choosing ERG Kozmetik. We value your satisfaction and are committed to making your shopping experience with us enjoyable and stress-free.